Shipping Information:
At Chic Culture Chronicles, we are committed to delivering our handcrafted sarees to fashion enthusiasts around the globe with utmost care and efficiency. Here’s everything you need to know about our shipping services:
Domestic Shipping (India):
- Free Shipping: Enjoy free shipping on all orders over ₹5000. This is our way of expressing gratitude to our valued customers and making your shopping experience more enjoyable.
- Shipping Charges: For orders below ₹5000, standard shipping charges will apply. The exact cost will be displayed at checkout based on your location and order size.
International Shipping:
- Shipping Charges: International shipping fees are calculated at checkout. These charges depend on the weight of your order and your delivery location. We aim to provide transparent and competitive rates for shipping worldwide.
- Delivery Times: International delivery times can vary based on the destination, local customs procedures, and carrier services. Generally, you can expect to receive your order within 10-15 business days. Please note that customs delays are beyond our control, and we appreciate your patience.
Delivery Times for Domestic Orders:
- Standard Delivery: Typically, domestic orders are delivered within 5-7 business days. We work closely with our trusted courier partners to ensure prompt and safe delivery of your sarees.
Returns Policy:
At Chic Culture Chronicles, we prioritize the quality of our products and your satisfaction. To maintain our high standards, we have a specific return policy:
Return Eligibility:
- Damage Only: We only accept returns for items that are damaged upon arrival. We do not accept returns for other reasons, such as size issues, color discrepancies, or changes of mind. Our handcrafted sarees are carefully inspected before shipping to ensure they meet our quality standards.
How to Return a Damaged Item:
- Unboxing Video: To facilitate the return process, you must provide a full unboxing video. This video should clearly capture the damage and be recorded from the moment you open the package. This helps us assess the issue accurately and ensure that the problem is documented.
- Email Us: Send the unboxing video, along with your order number and a detailed description of the damage, to chicculturechronicles@gmail.com within 48 hours of receiving your order. This prompt notification helps us resolve the issue quickly.
- Review Process: Once we receive your email, our team will review the video and assess the nature of the damage. We will get in touch with you to provide further instructions on how to return the damaged item.
Refunds and Exchanges:
- Refunds: After receiving and inspecting the returned damaged item, we will process a refund to the original payment method used for the purchase. Alternatively, we may offer an exchange if preferred, based on the availability of the item.
- Exchange Options: If you opt for an exchange, we will assist you in selecting a replacement item and cover the cost of shipping the replacement to you.
Important Notes:
- Return Shipping Costs: If a return is approved due to damage, we will provide instructions for returning the item at no additional cost to you.
- Timely Communication: To ensure a smooth return process, please adhere to the 48-hour notification period. Delays in reporting damage may affect our ability to process the return or refund.
If you have any questions or need assistance with your order, please feel free to reach out to us at chicculturechronicles@gmail.com. Our customer support team is here to assist you and ensure your experience with Chic Culture Chronicles is exceptional.
Thank you for choosing Chic Culture Chronicles. We value your patronage and look forward to serving you with our beautiful sarees that celebrate tradition and craftsmanship.